MAE88 Privacy Policy

1Introduction

Welcome to the mae88 Privacy Policy. This document explains how mae88.pro collect, use, store, and protect your personal information when you use our online betting platform.

Your privacy is more than a legal obligation to us — it is part of the trust you place in mae88. We understand that Malaysian users care deeply about the security of their personal data, especially in online financial transactions. That is why we ensure every data handling process is carried out with care, transparency, and accountability.

By registering or using MAE88's services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our platform.

2Information We Collect

Mae88 collects information under two main categories — information you provide directly, and information collected automatically when you use our platform.

We do not collect sensitive information such as biometric data, medical records, or credit card details directly. All payments are processed through payment providers using end-to-end encryption.

3How We Use Your Data

Every piece of information we collect has a specific and lawful purpose. mae88 uses your data for the following:

• Account management — Create, verify, and maintain your member account.
• Transaction processing — Securely facilitate your deposits, withdrawals, and financial history.
• KYC & AML Verification — Meet identity verification and anti-money laundering requirements.
• Customer support — Address your inquiries, complaints, and requests for assistance.
• Platform security — Detect and prevent fraud, multi-account usage, and suspicious activity.
• Service improvements — Analyze usage patterns to enhance your gaming experience.
• Promotional communications — Send relevant offers and promotions (with your consent).
• Legal compliance — Fulfill applicable reporting obligations and regulatory requirements.

4Sharing Information with Others

Mae88 does not sell or disclose members' personal information to third parties for marketing purposes. However, there are limited situations where data sharing is necessary and lawful:

• Service providers — Payment processors, hosting providers, and gaming software platforms bound by strict confidentiality agreements with MAE88.
• Legal requirements — When required by a competent authority or court under applicable law.
• Fraud prevention — Limited information sharing with security agencies or anti-fraud platforms to protect all members.
• Business transfers — In the event of a company merger or acquisition, where data protection is maintained at the same standard.

In all of the above situations, MAE88 ensures that data recipients comply with data protection standards equivalent to our own policy.

5Data Security

Mae88 invests in robust security infrastructure to keep your data protected at all times. Our security measures include:

• Data encrypted in transit using the TLS 1.3 and 256-bit SSL certificate.
• Passwords stored in hashed format using an irreversible algorithm.
• Continuous account activity monitoring to detect any unauthorised access attempts.
• Strict internal access controls — only authorised staff may access member data.
• Regular security audits conducted by our internal team and independent third parties.
• Automated data backup systems to ensure service continuity.

While we take all reasonable precautions, no online system can be guaranteed 100% secure against all threats. We encourage you to also play your part in keeping your account safe by using a strong password and never sharing your login credentials with anyone.

6Cookies & Tracking Technologies

Mae88 uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. The cookies we use fall into several categories:

• Essential Cookies — Required for core platform functions such as login and session management. These cookies cannot be disabled.
• Performance Cookies — Collect anonymized information on how users interact with the platform for improvement purposes.
• Functional Cookies — Store user preferences such as language and display settings for your convenience.
• Analytics Cookies — Help us understand traffic and usage patterns in aggregate for platform development purposes.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the MAE88 platform.

7Your Rights as a User

As a mae88 member, you have the following rights regarding your personal data:

• Right of Access — Request a copy of the personal information we hold about you.
• Right to Rectification — Request correction of inaccurate or incomplete information.
• Right to Erasure — Request deletion of your personal data under circumstances permitted by law.
• Right to Restrict Processing — Request that we restrict how we use your data in certain situations.
• Right to Data Portability — Receive your data in a machine-readable format for transfer to another service.
• Right to Object — Object to the processing of your data for direct marketing purposes.

8Data Retention & Deletion

Mae88 retains your personal information for as long as your account is active or as needed to provide services to you. Below are our data retention guidelines:

• Active account data is retained for as long as the account remains active.
• After account closure, basic data is retained for five (5) years to meet legal compliance and audit requirements.
• Financial transaction records are retained for seven (7) years in line with financial reporting requirements.
• Customer support communication logs are retained for two (2) years after the last interaction.

Once the retention period expires, your data will be permanently deleted or anonymised from our systems.

9Links to Third-Party Sites

The mae88 platform may contain references to third-party services such as game providers or payment processors. This Privacy Policy applies solely to the mae88 platform itself.

Mae88 is not responsible for the privacy practices of any third party. We encourage you to read the privacy policy of each third-party service you use separately.

10Privacy Policy Amendments

Mae88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any amendments will be published on this page with the latest update date.

For significant changes, we will endeavor to notify you via in-platform notifications or your registered email. Continued use of the mae88 platform after any amendments constitutes your acceptance of the updated terms.

11Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the MAE88 team is available to assist you 24 hours a day, 7 days a week.

You can reach us via the live chat available on the platform, or by visiting the FAQ for answers to frequently asked questions. For matters relating to terms of use, please refer to Terms and Conditions ours.

This Privacy Policy was last updated on June 2026.